1. Definitions

“Ramen AI”, Ramen AI, established in Rijswijk, Chamber of Commerce no. 86326511.
“Client” means the legal entity identified in an SOW.
“Agreement” means these Terms and Conditions together with the MSA, any Service‑Level Agreement ("SLA") and any Statement of Work / Proposal ("SOW"), or other document expressly incorporating them.
“MSA” (Master Services Agreement) means the framework agreement signed by the Parties that governs all SOWs and incorporates these Terms and the applicable SLA.
“SLA” means the written service‑level agreement (if any) that specifies uptime, support and other operational commitments.
“SOW” (or Proposal) means an order form, statement of work, quotation or similar document describing specific Services, Deliverables and commercial terms.
“Deliverables” means any work product expressly identified in an SOW as a deliverable, but excluding Background Materials and Pre‑Existing IP.
“Services” means the AI‑related consulting, development, support, or other services to be provided by Ramen AI under an SOW.
“Background Materials” means Ramen AI’s pre‑existing technologies, models, software, algorithms, know‑how, and methodologies.
“Pre‑Existing IP” means Intellectual Property owned or controlled by a Party prior to the Effective Date.
“Confidential Information” has the meaning in Clause 6.

2. Scope of Services

2.1 Ramen AI shall perform the Services with reasonable skill and care and in accordance with the applicable SOW.